Coordinator NFP Administrative Outreach- Nurse Family Partnership

Location: METROHEALTH MEDICAL CENTER

Biweekly Hours: 80.00

Shift: 8:00a-4:30p

The MetroHealth System is redefining health care by going beyond medical treatment to improve the foundations of community health and well-being: affordable housing, a cleaner environment, economic opportunity and access to fresh food, convenient transportation, legal help and other services. The system strives to become as good at preventing disease as it is at treating it. Founded in 1837, Cuyahoga County's safety-net health system operates four hospitals, four emergency departments and more than 20 health centers.

Summary:

Provides skilled administrative and clerical support for Nurse-Family Partnerships (NFP). Performs a variety of administrative duties in support of assigned areas. Monitors and maintains the NFP database interacts with state and NFP National Service Office (NSO), and provides data as requested. Upholds the mission, vision, values, and customer service standards of The MetroHealth System.

Responsibilities:

• Contributes to patient safety by supporting the System-wide programs and policies addressing a safe environment for patients and reporting safety concerns to the appropriate individuals.
• Provides skilled administrative and clerical support for Nurse-Family Partnership by:
• Assisting in handling matters of a sensitive/confidential nature.
• Composing correspondence and other materials related to the NFP
• Typing routine and complex correspondence (i.e., memos, letters, minutes, reports, etc.); assisting in their preparation and distribution.
• Exercising discretionary decision-making ability in responding to telephone and written inquiries, screening calls, and relaying messages.
• Working with the NFP team and community partners by efficiently scheduling meetings, appointments, special events, and luncheons with the NFP team and other community members.
• Maintaining all NFP files/records in a timely and confidential manner
• Making travel arrangements and arranging and confirming hotel reservations.
• Setting up and maintaining various files and records, often confidential, and performing photocopying.
• Maintaining inventory of supplies, submitting purchase orders, processing invoices, gathering client materials, and tracking expenses involving NFP activities
• Coordinating with NFP supervisors and respective agencies to assist with program referrals and plan/goals to increase capacity and retention. Administrative Outreach Coordinator
• Participating in or coordinating special projects and activities and preparing reports.
• Displays sensitivity to and understanding of various cultural, ethnic, racial, and socioeconomic backgrounds.
• Performs other functionally related duties as assigned.

Qualifications:

Required:

• High school diploma or passage of a high school equivalency exam.
• Administrative support experience or experience performing duties relevant to the position.
• Proficiency with Microsoft Office products relative to assigned area (i.e., Word, Excel, PowerPoint).
• Previous experience with data entry
• Demonstrated organizational and time management skills.
• Excellent interpersonal, written, and verbal communication skills.
• Ability to work independently and collaboratively.
• Ability to interact effectively with a wide range of cultural, ethnic, racial, and socioeconomic backgrounds.

Preferred:

• College-level coursework.
• Strong keyboarding skills.
• Experience providing administrative support in a health care setting.

Physical Demands:

• May sit, stand, stoop, bend, and ambulate intermittently during the day.
• May need to sit or stand for extended periods.
• Finger dexterity to operate office equipment.
• May need to lift up to twenty-five (25) pounds on occasion.
• See in the normal visual range with or without correction.
• Hear in the normal audio range with or without correction.