Access Analyst I - Ambulatory Access Brooklyn Heights


Biweekly Hours: 80.00

Shift: M-F 8a to 5p

The MetroHealth System is redefining health care by going beyond medical treatment to improve the foundations of community health and well-being: affordable housing, a cleaner environment, economic opportunity and access to fresh food, convenient transportation, legal help and other services. The system strives to become as good at preventing disease as it is at treating it. Founded in 1837, Cuyahoga County's safety-net health system operates four hospitals, four emergency departments and more than 20 health centers.


Maintains the integrity of Ambulatory Access questionnaires and templates. Ensures that the access goals of Service Lines, Clinics, the Network Service Center, and other partner across The MetroHealth System are met. Upholds the mission, vision, values, and customer service standards of The MetroHealth System.


Required: Meets one of the following: • Bachelor's Degree in Health Care Administration, Business Administration or another related field and experience creating and modifying templates, scheduling, and/or clinic support. • 2 years of experience creating and modifying templates, scheduling, and/or clinic support. Strong data analysis skills and the ability to use the results to support robust decision making. Excellent written, verbal, and interpersonal communication skills, including the ability to interact professionally with diverse groups. Strong attention to detail. Strong experience with MS Office products and MS Visio tools. Knowledge of Electronic Medical Records (EMR) front end and scheduling module functionalities Access to reliable transportation to travel to satellite locations as needed. Ability to work an on-call rotational schedule. Preferred: Certified in Epic Cadence. Experience with Epic Cadence's template, questionnaire, and other related functionalities, MyChart, CRM tools, and other front-end applications. Experience with project management. Experience with clinic management. Experience with formal process improvement methodologies (e.g., Lean and Six Sigma). Expertise in application change control methods. Physical Requirements: May sit, stand, stoop, bend, and ambulate intermittently during the day. May need to sit or stand for extended periods. See in the normal visual range with or without correction. Hear in the normal audio range with or without correction. Finger dexterity to operate office equipment required. May need to lift up to twenty-five (25) pounds on occasion. Ability to communicate in face-to-face, phone, email, and other communications. Ability to see computer monitor and departmental documents.