Principal - Transformation & Optimization-Business Performance Improvmnt


Biweekly Hours: 80.00

Shift: 8-5

The MetroHealth System is redefining health care by going beyond medical treatment to improve the foundations of community health and well-being: affordable housing, a cleaner environment, economic opportunity and access to fresh food, convenient transportation, legal help and other services. The system strives to become as good at preventing disease as it is at treating it. Founded in 1837, Cuyahoga County's safety-net health system operates four hospitals, four emergency departments and more than 20 health centers.


Analogous to a design or consultation firm, the Principal in Transformation & Optimization Division serves as a senior level team member assigned to operational process analysis, redesign, and execution consultation, working on a wide range of current and emerging initiatives, projects and activities that are designed to strengthen and grow The MetroHealth System (MHS). When assigned to an area or need, the Principal provides leadership consultation, supplies objective and data-driven analyses, identifies risks as well as multiple options to accomplish goals and desired outcomes. Undertaking complex projects and activities, researching, initiating, and successfully managing internal initiatives and organizational change strategies to improve and grow MHS. Clinical, functional, or technical areas or performance enhancement projects determined by senior leadership to be of a key strategic priority will comprise the possible body of work. Works seamlessly with senior leadership and cross-functional teams, using team building, collaborative, and inclusive methods in the pursuit of internal process enhancements, service improvements, and external community outreach activities. May be required to execute unique and emerging special project assignments that require critical thinking, analytical skills, and report writing expertise, within a short window of opportunity. Upholds the mission, vision, values, and customer services standards of the MetroHealth System.


Master's degree or any equivalent combination of education, training, and experience in addition to the experience stated below. Seven years of experience in systemic problem solving, influencing, and creating change in complex organizations, process improvement and managing large cross-functional initiatives. Demonstrated leadership skills, ability to plan, organize, coordinate and direct multiple projects and activities with varied deadlines. Analytical ability and experience with strategic planning processes. Must be a strategic thinker and effective in moving strategic agendas; be politically savvy and ensure the utmost discretion and confidentiality in all matters. Team building skills with the ability to work well with all levels of personnel. Strong written and oral communication skills. Excellent interpersonal skills with ability to interact with diverse internal and external constituents. Strong financial acumen and understanding of financial planning methodologies. Ability to deal effectively with ambiguous situations. Proficiency in Microsoft Office Suite, including PowerPoint, Project, and Visio as well as project management tools. Ability to interact effectively with a wide range of cultural, ethnic, racial, and socioeconomic backgrounds. Preferred: Prior executive experience. Leadership experience in a teaching and/or public hospital. Advanced Degree in a business-related field or relevant discipline. Project Management Professional (PMP) certification. Demonstrated knowledge and application of Lean/Six Sigma principles and methodology. Diversity of experience with focus on logistics, production, change management, clinical operations, information systems or IT applications, or process/service human-centered design. Physical Requirements Ability to sit, stand, stoop, bend, and ambulate intermittently during the day. May sit or stand for extended periods of time. Ability to use computer. Ability to communicate in face-to-face, phone, email, and other communications. Ability to read job-related documents. Ability to travel.